Be Care Full!

The past few days God has hit me with a call to become develop a ministry within my present full time job at Fellowship Technologies.  I’m a bi-vocational pastor that works during the day at at Christian business and the rest of the time as a Children’s Pastor for the best little church on the 380 Corridor called Church of Celebration Metro (COC Metro).  I’m being led to take an existing department and enhance it so that it infiltrates every aspect of the company.

The vision of the initiative I’ve been led to push is the concept of a true Customer Experience department at the company I work for.   This kind of thing has been desperately needed in our company considering that our product that we sell is one of the highest priced products in its class.

You see, apparently when we pay for something we expect it to help do what we need it to do.  When we pay A LOT for something we expect it to not only do what we need it to do but we expect great support too.  Go figure!  The same can be said about most anything! For example – if I buy a Kia, I only expect the vehicle to get me around for a few years and that’s about it.  If I buy a Mercedes not only do I expect the car to get me around for even more years but I also fully expect top notch service to boot from the Mercedes Corporation.

Now, to switch gears let’s take this some concept and apply it  to church.  This concept is a little trickier there!   Although we should strive to enhance the customer experience we have to be a little more careful here.  The main difference is the customer.  You see the customer in church doesn’t really have to pay a dime for the product but yet many fully expect that the product be a Mercedes.   The scary part is when the customer does start “paying for it” (IE: Tithing) oh Lord, can the expectations go up!  Now I’m not saying everyone who tithes expects something from the church, in fact most who are spiritually mature to enough to tithe don’t expect a thing.  They are just obedient.  I’m saying that there is different standard in church for some reason.  I’ll let you guess why that is…or maybe there’s room here for another blog post down the road????

The church can and should provide great customer service but only in a way that promotes Jesus Christ.  People need to feel that their experience at church or with any thing a church does is representative of what Christ is all about.  If people feel that a church is truly about unconditional love and hope they will warm up to it.  That’s one way the walls come down and the Holy Spirit can do His work.  If the church is all about tradition and teaching their doctrine then it will seem cold and inward.  It will seem more like a country club and not the hope of the world like it should be.

There are a ton of ways to enhance the Customer Experience in our churches today and I’ll discuss those in future blogs.  I’ll be learning too so this should be good!

Blessings,

Brian